Jefferson Scale Of Empathy

Discover the Jefferson Scale of Empathy: an essential tool for measuring healthcare empathy. Learn how to effectively use it with Carepatron's digital platform.

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What is the Jefferson Scale Of Empathy?

The Jefferson Scale of Empathy (JSE) is an internationally acclaimed instrument that effectively measures empathy within the healthcare sector. Dr. Mohammadreza Hojat spearheaded its creation to assess the level of empathetic engagement among healthcare professionals and medical students. This tool is essential in the healthcare industry, as empathy significantly influences patient satisfaction, compliance with treatment, and ultimately the effectiveness of clinical outcomes.

Embedded in the JSE are meticulously crafted questions designed to capture the respondent's comprehension of a patient's experiences, anxieties, and viewpoints. It further examines the individual's aptitude to articulate this understanding to the patient. In recognition of the varying roles within healthcare, the JSE has been tailored to different professional contexts, including versions specific to physicians, students in the health professions, and other healthcare practitioners.

The can help empower professionals to assess and optimize their approach to patient care. Enhancing empathetic interactions makes healthcare delivery more patient-centered, leading to improved clinical outcomes.

Discover how the JSE can be seamlessly integrated into your practice by watching our explainer video below.

Printable Jefferson Scale Of Empathy

Download this Jefferson Scale Of Empathy to assess empathy displayed in the healthcare field.

How does it work?

Navigating through the Jefferson Scale Of Empathy involves an organized sequence of steps, which are as follows:


Designed as a self-report instrument, the respondents fill it out independently. The questionnaire is available in paper-based and electronic formats, accommodating different preferences and situational requirements.


Respondents are instructed to rate statements using a seven-point scale. The scale ranges from 1 to 7 (indicating strong disagreement). Certain items in the questionnaire are reverse-scored to ensure unbiased responses. After completing the questionnaire, the total score is derived, presenting an overall measure of empathic orientation.


The scores are then interpreted to infer the level of empathetic orientation. Higher scores represent a more profound empathic orientation in the caregiver-patient relationship, suggesting a higher potential for fostering therapeutic relationships.


JSE findings can evaluate empathy at an individual or group level and inform interventions aimed at bolstering empathy within healthcare settings.

A printable Jefferson Scale Of Empathy is readily available for those who find it easier to work with a tangible copy. This printable feature allows the flexibility to administer the questionnaire in diverse environments and situations.

Jefferson Scale Of Empathy Example (sample)

To better understand the nature of the Jefferson Scale Of Empathy, let's consider an illustrative example. One sample item from the JSE might be: "Healthcare providers' understanding of the emotional status of their patients, as well as that of their families, is one important component of the healthcare provider-patient relationship." Here, respondents are asked to rate their level of agreement with this statement on a seven-point Likert scale.

The above statement provides a glimpse into the types of questions asked in the JSE, which aim to gauge the empathic orientation of the respondent in the context of patient care. It's important to note that each item in the JSE is crafted to probe into different aspects of empathetic engagement in the caregiver-patient relationship.

Refer to the Jefferson Scale Of Empathy PDF to explore the complete set of questions and have a comprehensive understanding of the JSE. This resource provides the complete questionnaire, enabling a thorough familiarization with this valuable instrument in patient care.

Download this Jefferson Scale Of Empathy Example:

Jefferson Scale Of Empathy Example (sample)

When would you use this Template?

The Jefferson Scale Of Empathy (JSE) is useful in various situations within the healthcare ecosystem, providing valuable insights into the empathetic dimensions of caregiving. Here are some specific scenarios where this resource becomes particularly useful:

  1. Medical Professionals: For practicing physicians, nurses, therapists, and other healthcare workers, the JSE serves as an effective tool to evaluate their empathetic engagement in patient interactions. It can help identify potential areas for improvement, contributing to enhanced patient rapport and care quality.

  2. Medical Education: The JSE is incredibly useful within medical education. It allows educators to track changes in students' empathy levels throughout their training, providing tangible data to measure personal growth and the impact of their curriculum.

  3. Healthcare Research: Researchers can employ the JSE to study the correlation between healthcare providers' empathy and patient outcomes. This can further inform strategies to foster empathy within healthcare settings.

  4. Recruitment and Training: Human resources and training departments within healthcare institutions can use the JSE as part of their recruitment process or ongoing professional development programs. This can help ensure they cultivate a workforce with a strong capacity for empathy.

  5. Evaluation of Interventions: The JSE can be an effective tool to assess the impact of various educational or professional development interventions to enhance empathy levels among healthcare professionals or students.

By deploying the Jefferson Scale Of Empathy in these scenarios, stakeholders within the healthcare field can foster an environment where empathic care becomes a quantifiable and improvable facet of the caregiving process. This ensures that empathy, a vital component of patient-centered care, is not overlooked in pursuing medical excellence.


Using the Free Jefferson Scale Of Empathy comes with numerous benefits:

Identifies areas for improvement

Quantifying empathy helps healthcare providers recognize areas they need to work on, ultimately improving patient care.

Facilitates self-awareness

It encourages healthcare providers to reflect on their attitudes and behaviors.

Promotes empathy in healthcare

Using the scale can lead to a greater emphasis on empathy in healthcare, improving patient satisfaction and outcomes.

Guides intervention

It can be used to guide interventions aimed at enhancing empathy.

The best part is that we have Free Jefferson Scale Of Empathy templates available, making it accessible for all healthcare professionals.

Research and Evidence

The Jefferson Scale of Empathy (JSE) is not merely a theoretical concept; it has been cemented through rigorous scientific research and validation. Developed at Thomas Jefferson University, the JSE emerged from recognizing empathy's critical role in healthcare settings. It was established to provide a reliable, valid, and quantifiable measure of empathy, specifically in patient care.

Over the years, the JSE has been subjected to extensive empirical testing across diverse settings worldwide, making it a universally respected tool for empathy measurement. Its reliability has been confirmed through high internal consistency coefficients and test-retest correlations.

Numerous studies linking high empathy scores to desirable clinical outcomes have supported the validity of the JSE. Moreover, the JSE's broad use in interventional studies has demonstrated its sensitivity to changes over time, further supporting its validity. This sensitivity is crucial when evaluating the effectiveness of educational programs and interventions designed to foster empathy among healthcare practitioners and students.

This body of evidence underscores the robustness of the Jefferson Scale of Empathy as a tool for both research and practice, reinforcing its importance in the ongoing quest for empathic, patient-centered care.

Commonly asked questions

Who uses the Jefferson Scale Of Empathy?

The Jefferson Scale Of Empathy is primarily used by healthcare professionals, including physicians, nurses, therapists, and medical students.

When do you use the Jefferson Scale Of Empathy?

The Jefferson Scale Of Empathy can be used to assess the level of empathy in healthcare providers, identify areas for improvement, and measure the effectiveness of interventions to enhance empathy.

How is the Jefferson Scale Of Empathy used?

The Jefferson Scale Of Empathy is used as a self-report questionnaire. Respondents rate their level of agreement with a series of statements, providing a quantifiable measure of empathy.

Why use Carepatron as your Jefferson Scale Of Empathy app?

Navigating the world of healthcare can be complex, but with Carepatron, managing empathy assessments doesn't have to be. By choosing Carepatron as your Jefferson Scale of Empathy app, you unlock a world of simplified, streamlined, and secure practice management.

Carepatron transforms how you administer, score, and interpret the Jefferson Scale of Empathy. Our digital platform not only allows for secure storage of patient responses but also offers effortless access to this crucial data. With Carepatron, tracking empathy scores over time becomes a seamless process, providing valuable insights that can enhance your approach to patient care.

  • Simplicity: Our Jefferson Scale of Empathy software is designed to be intuitive, reducing the learning curve and allowing you to focus on what truly matters: your patients. There's no need for extensive training to navigate Carepatron; its user-friendly interface ensures a smooth experience right from the start. However, simplicity doesn't mean compromising compliance. 
  • Compliance: Carepatron meets the strictest worldwide security requirements, including HIPAA, GDPR, and HITRUST. With us, you can be confident that your sensitive patient information remains safeguarded, upholding your patients' trust.
  • Collaboration: Carepatron's features are tailored to enhance collaboration within healthcare teams. Sharing insights across your team, professional network, and patients is as easy as if everyone were in the same room. This collaborative aspect fosters a more cohesive healthcare experience, benefiting your patients.

Embrace the future of healthcare empathy assessment by choosing Carepatron as your Jefferson Scale Of Empathy Software. Sign up today!

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Who uses the Jefferson Scale Of Empathy?
Who uses the Jefferson Scale Of Empathy?
Written by
Telita Montales
Telita Montales

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