Reduce client no-shows by 95%

Managing no-shows is an unfortunate yet necessary aspect of operating any healthcare practice. One of the most effective methods to reduce no-shows is to implement automated SMS and email appointment reminders. This sophisticated tool helps keep patients informed and prepared, improving efficiency and saving you time and money.
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Reduce no shows by automating your appointment reminders

The Appointment Reminders you and your clients will love

Clinical appointment scheduling

Online scheduling

Take control of your schedule and calendar from your desktop or mobile app. Use automated appointment reminders and our fully integrated video calling tool to maximize your productivity.
Clinical Notes and Clinical Documentation

Health Records

Store all your patient information, clinical notes, and documentation safely in your secure clinic system. We autosave, so you'll never lose work again.
Clinical billing and Clinical online payments

Accept Payments Online

Carepatron online or mobile payments make it easier for your clients to pay for your bills.  You save time a massive amount of time while getting paid twice as fast. What a great way to improve your day and cashflow!
Reduce client no shows by 95% with automated appointment reminders

Reduce client no shows by 95% with automated appointment reminders

The development of automated appointment reminders has been shown to reduce no-shows by up to 95%, improving the efficiency of your practice and ensuring that patients are receiving the care they need. With the following features, Carepatron’s appointment reminder feature is guaranteed to optimize your workflow and help your business reach its target goals:
SMS or email reminders: Carepatron allows you to generate your appointment reminders via either SMS or email. Having these options helps ensure that your patients will view the notification and be reminded of their upcoming appointment, time, and location. 
Customizable: The appointment reminder feature is entirely customizable, allowing you to create the most effective reminders. You can choose what information to include in each reminder, designing its layout so it is informative without being overbearing.
Automation: Perhaps the best aspect of Carepatron’s reminder feature is that they are automated. Think of the time you will save with email and text reminders being sent out automatically, without requiring any follow-up or adjustments!
Appointment scheduling: Appointment reminders are integrated into a broader scheduling system that allows patients to complete their own bookings. Not only does this increase the flexibility for patients and give them greater options, but it streamlines an otherwise time-consuming task. With appointment scheduling software, you no longer have to spend hours on the phone book, rescheduling, and canceling appointments - the system does it for you.

Appointment reminders built into your EHR system

Carepatron’s appointment reminder feature is integrated into their broader healthcare software, allowing your practice to have access to a wide range of sophisticated tools, all designed to elevate your efficiency and improve clinical outcomes. Carepatron’s cloud-based system offers the following features:
Appointment scheduling system: Carepatron’s appointment scheduling system allows practices to customize their schedules and set available time slots. Patients consequently select an appointment time that best suits their schedule, and the software generates a unified workflow that can sync with every employee’s calendar. Carepatron’s software streamlines the scheduling process and saves your healthcare business both money and time. 
Clinical documentation: Carepatron includes various clinical note templates, including SOAP and DAP, that streamline the documentation process. Once written, all patient records and other documents can be stored on a single, secure platform. Because Carepatron also uses cloud-based technology, this means that all documentation is instantly accessible to authorized users. These features have been shown to significantly reduce the number of time practitioners spend on documentation, whilst simultaneously improving the accuracy and consistency of records.
Telehealth app: Carepatron has developed a highly intuitive telehealth app that allows practitioners and patients to access relevant information from a laptop, tablet, or mobile device. The app is integrated with telehealth features including secure video conferencing, which allows physicians to remotely connect with their patients, delivering care from a safe distance.
Patient portal: Patients also have access to a personalized portal that displays their medical records, and appointment and payment information. Carepatron caters to the desire to move to value-based care by facilitating effective communication between patients and practitioners and improving the transparency of the healthcare system. With Carepatron’s patient portal, clients can play a more involved role in managing their own health, and have greater control over their appointments and payment methods.
Appointment reminders built into your EHR system

Do more of what you do best

With scheduling hassles and interruptions gone, you can achieve almost anything.
Why Patients Don’t Make Doctor’s Appointment

Why Patients Don’t Make Doctor’s Appointment

It is estimated that healthcare organizations experience no-shows at a rate of up to 18.8%. Not only do no-shows cost practices a significant amount of money, but they also interfere with the entire day’s schedule and cause other patients to miss out on potential appointments.
Read guide
Medical Practitioner's Text Message Etiquette Guide

Medical Practitioner's Text Message Etiquette Guide

Text messages are an excellent way to promote improvements in medical compliance and clinical patient outcomes, as they allow for greater patient engagement and interaction. Investing in its services, and working to implement them into your practice can prove highly beneficial, as they work to streamline business processes, and boost the quality of care you offer to patients.
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Best appointment reminders for clinicians and their clients

Regardless of what field of healthcare you work in, Carepatron’s appointment reminders will help you achieve your business goals. The development of Careptron’s software was done in collaboration with various healthcare practitioners in order to guarantee that it would be equally useful across a broad range of professions. 

It isn’t uncommon for therapists who see and treat mental health patients to experience a reasonably large number of no-shows. Although this can be frustrating, it is important to realize that a contributing factor could be fear or anxiety related to seeking treatment. Automated reminder features will help show patients that you genuinely care about treating them. Positive clinical outcomes have been positively correlated with meaningful patient-practitioner relationships, so engaging in communication with patients and encouraging them to attend their appointments is in everyone’s best interest. 

One of the biggest issues facing general practitioners is the fact that they can’t see every patient that requests an appointment. Consequently, when a patient simply doesn’t show up for an appointment, it almost always means that someone else who needed to see a practitioner had to miss out. With Carepatron’s appointment reminders, the likelihood of no-shows is significantly reduced, and general practitioners can focus on delivering their services to the maximum number of patients possible. 

As you can tell, every single field within the healthcare industry is negatively impacted by no-shows. Regardless of whether you work as an individual or within a larger team, Carepatron’s automated reminder feature will allow you to reduce no-shows, and improve your efficiency, productivity, and delivery of services.
Dictating your clinical notes in a mobile app.

Guide to setting up appointment reminders

Given how customizable Carepatron’s appointment reminders are, it is undoubtedly useful to have some guidelines dictating how they should be formatted and what you should include. Before generating any appointment reminders it is essential that you receive consent from your patients to use their mobile phone numbers and/or email addresses. Whilst explaining how the appointment reminders work to patients, you need to emphasize that their personal details will still remain confidential and won’t be used for any other purposes. This is especially necessary to consider when planning any other promotional messages. Most people dislike being on the receiving end of constant updates or marketing schemes, and you don’t want to risk harming patient satisfaction. 

In regards to the actual content within the appointment reminders, consistency is key. It is a good idea to have a staff meeting with all of your employees and set some guidelines and expectations, especially in relation to who is authorized to send and receive messages. The content included within the reminder should be brief and informative, with particular references to the time, date, and location of the appointment.

Patients also have a tendency to prefer meaningful relationships with their healthcare providers, so making the reminder personal by addressing them by name is encouraged. You should also consider the specific time that you send out your messages. The majority of healthcare practices that utilize appointment reminders send them out at 6 pm, and whilst you may choose a different time, it is critical that you are considerate of the daily schedules of patients.

Provided you abide by confidentiality regulations and set up your reminders in an informative and brief way, your practice is guaranteed to see positive results. A good automated appointment reminder will simply inform the patient of the date, time, and location of their upcoming booking, ensuring that their health is looked after, and that your business workflow isn’t interfered with. 

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Guide to setting up appointment reminders
Building a doctor's appointment reminder email template

Building a doctor's appointment reminder email template

The specific information that you include within your appointment reminder will depend on various things, including the services that are offered by your practice and the type of clientele you have. To facilitate the highest possible patient engagement, it is important that you are concise and to the point. Additionally, you may want to factor in your target audience and the type of message that they will find most engaging. Whilst professionalism is always key, you can tailor your reminders so they are more appealing to your audience. Ultimately, you have a lot of choices when it comes to structuring your appointment reminders. To help you in the process of constructing an effective reminder, we have developed two possible templates:

Subject: Reminder- Your appointment on 23-04-21

Dear John,

This is a friendly reminder confirming your appointment with Carepatron on April 24 at 3:30 PM. Please try to arrive 15 minutes early and bring your relevant documents as requested previously. 

If you have any questions or you need to reschedule, please call our office at [phone number]. Otherwise, we look forward to seeing you on April 24. 

Have a wonderful day!

Warm regards,

Hi, John!

This is a friendly reminder that we have you scheduled for a Carepatron medical appointment on April 24 at 3:30 PM. You can find us online within the Carepatron patient portal platform, as a link will be sent to you 15 minutes prior to commencement. 

Don’t forget:Bring your journal as discussed!.Try to get here 15 minutes early.If you need to reschedule, call us at [phone number].

We’ll see you soon!


There is a clear difference between the tones of each of these templates, and you may find that one is more appropriate for your workplace than the other. Despite their differences, however, each message contains the relevant information; including date, time, and location. 

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Trusted by healthcare teams

Carepatron’s appointment reminder software is currently being used by 10,000+ healthcare professionals with great success. These businesses have seen various improvements, including highly efficient workflows, reductions in no-shows, and better communication with patients. However, there’s no need to just take our word for it.

“I have used this appointment reminder software for the last six months and have found it a game-changer. Previously I had an issue with clients not turning up for appointments or arriving late. Since adopting this healthcare workspace, my no-shows have dropped by 90%. I have found the onboarding and support to be first class. Anytime I have an issue, I have been able to message Jamie Frew, who has been fantastic. Thank you for everything, Carepatron!”
Nish A.
“Carepatron is truly a lifesaver. As a Psychologist, I want to focus on providing clinical treatment and service, not managing my practice or medical billing. I love how the tool reflects the way clinicians work rather than another hard-to-use PMS. I use all of the key tools including, clinical notes, appointment scheduling, healthcare billing, appointment reminders, and so much more. I have created psychological assessments and questionnaires within the template library, which has helped me to streamline my work and ensure I am following best practices.  I love how the system integrates with my google calendar and stripe for billing and invoicing. If you want to streamline your practice, this software is 100% is for you.”
Aegeus R.
“I have finally find the best practice management system for me, and it just keeps getting better. Carepatron is an all-one practice solution for small therapy practices - it's easy to use, HIPAA compliant, and brings all of your electronic health records together with appointment scheduling, medical billing, and payment tools. As a busy Therapist and small therapy practice administrator, this software has been simple to learn, quick to upload client data, and comes at a great price. Our team also uses appointment reminders for every session. The patient portal has helped us to deliver more virtual services during lockdowns. The paperless client intake capability has helped us remove administration while ensuring we always have the consent documentation to stay compliant.”
Huong N.
Nurse Practitioner
“I would recommend Carepatron to any healthcare practitioner who wants a better way to manage client appointments, optimize their clinical workflow and automate their appointment reminders. I find this software very intuitive to navigate and use. We imported our clients quickly, customize appointment reminders, and added our logo to invoices for a low cost. The support team is exceptional; I can chat directly with the CEO, which is an incredible experience. Our clients enjoy the patient portal. They can now book, reschedule or cancel appointments conveniently.”
Crystal I.
Nurse Practitioner

Appointment Reminder Blogs

Carepatron puts your entire meeting workflow on autopilot, sending everything from reminder SMS to emails, so you can focus on the clinical work only you can do. It's like getting an assistant, even if you're a health business of one.