Billing guidelines
Correctly billing CPT code 99231 requires a clear understanding of the service type, patient status, and the complexity of medical decision making.
When to use CPT 99231
Use CPT 99231 when evaluating a hospital inpatient or observation patient whose medical decision-making is considered low complexity. This often includes stable, recovering patients who require minimal monitoring or routine adjustments. The code may also be appropriate for patients with minor issues that do not require extended data review or intervention.
Exclusions and common errors
Do not use CPT 99231 for initial hospital admissions—use codes 99221–99223 for that purpose. Also, avoid using this code for discharge day management (e.g., 99238 or 99239), emergency department services, or observation discharge services (e.g., 99217). Ensure the level of medical decision-making aligns with what is documented, and avoid upcoding if the complexity is minimal.
Time component
While time is not the primary driver of hospital visit codes as of the 2023 E/M update, if time is used to select the code, CPT 99231 typically reflects at least 25 minutes of total time spent on the service date. Time may include activities like chart review, patient communication, and documentation, as long as they occur on the same calendar day.