Implementing patient portal software for families into your healthcare business can help elevate transparency and good communication. Patient portals provide a secure platform for patients and family members to stay up-to-date on the current treatment of the patient. Although the specific features included in patient portals will depend on the system you select and the services that your practice offers, there are a few widely incorporated tools.
Medical records that are updated in real-time can be accessed instantly through the patient portal. These records include information regarding the medical history of the patient, as well as any laboratory results, x-rays, medications, allergies, aftercare information, and treatment plans. Family members can log onto the portal and view the information that will allow them to care for and support the patient to the best of their ability. If the patient requests so, physicians can also upload any clinical documentation or progress notes onto the portal. This way, patients and family members can have a more in-depth look at the treatment plan of the patient and how their symptoms and/or condition is progressing. A good patient portal system will allow medical records to be updated in real-time, allowing patients and families to be instantly informed of any results or changes in condition.
Patient portals also contain a direct messaging channel between the patient and/or family members and the healthcare provider. This eliminates the need to go via a third-party administrative staff member, or play phone tag, and facilitates a faster and more effective means of communication. Video conferencing software also allows patients to virtually connect with their physicians if they require a more in-depth conversation but don’t have access or time to go into a clinic. Similarly, if family members have questions or concerns to raise with the physician, the patient portal provides them with a direct platform to facilitate these conversations.
With a patient portal, family members are able to complete various tasks that would otherwise require them to phone or go into the clinic. Appointment scheduling systems are integrated into the portal, and patients and family members can simply select an appointment time and date that suits their needs. Invoice information and online payment options allow patients to pay for their appointments from the comfort of their own home, giving them greater control over their finances and guaranteeing payment transparency.