There are various features that you should look for when searching for the right doctor appointment scheduling software.
Online and Offline Doctor Appointment Booking
Doctor appointments should be available to book both offline and online to maximize patient engagement and ensure you are scheduling as many daily appointments as your resources can handle. Patients should be able to have the primary option to book appointments online and to be able to view the doctors and their specialty that they will be scheduled with. This is in addition to being able to search for doctor profiles and to be able to video conference online if needed. Offline appointments should also be available outside the doctor appointment booking website, such as booking if patients can’t access the online service.
Ability to book and run virtual appointments through video calls
Patients should be able to book and run virtual appointments smoothly within your management system if they cannot come into your practice. This is common for those living in rural areas or isolated communities where it is not always possible to attend appointments in person. This is particularly important for clinicians to implement when considering the COVID-19 climate that we’re in, as video conferencing allows for patients to be seen with the minimized risk of spreading germs and diseases. Virtual appointments also enable the patients to access care from the comfort and safety of their own homes.
Having mobile-friendly appointment software means there is greater accessibility for your patients to reschedule and book appointments, as well as access any other essential features. For instance, patients can contact practitioners and doctors through messaging or calling and access their medical records and payment information. Being mobile-friendly significantly boosts the convenience of your service and allows for smoother connections with patients when mobile devices are also used more frequently than laptops.
Being compliant with the Health Insurance Portability and Accountability Act (HIPAA) means that you and your patient’s data are kept highly secure and confidential. HIPAA compliance ensures that all points of online communication and all medical records and history are kept private with the help of security protocols. Strict policies should be in place that encourages and promote online safety, such as strong passwords and installation of firewalls and ensuring that sensitive information has bank-level encryption.
Ease of storing medical records
In conjunction with the previous point, the online doctor appointment software should store medical records in a highly secure way. Storing medical records electronically means there is greater accessibility for both patients and practitioners to review and assess medical history, which can be used for medical billing and coding purposes and general treatment. Accessing this from one place is particularly useful for information sharing across healthcare practices, as it is less likely for information to be misconstrued or misrepresented. The storage of medical records should also be up to date, and confidentiality should be maintained.