Text messages are an excellent way to promote improvements in medical compliance and clinical patient outcomes, as they allow for greater patient engagement and interaction.
Take control of your schedule and calendar from your desktop or mobile app. Use automated appointment reminders and our fully integrated video calling tool to maximize your productivity
Store all your patient information, clinical notes, and documentation safely in your secure clinic system. We autosave, so you'll never lose work again.
Carepatron online or mobile payments make it easier for your clients to pay for your bills. You save time a massive amount of time while getting paid twice as fast. What a great way to improve your day and cashflow!
Text messages are an excellent way to promote improvements in medical compliance and clinical patient outcomes, as they allow for greater patient engagement and interaction. Investing in its services, and working to implement them into your practice can prove highly beneficial, as they work to streamline business processes, and boost the quality of care you offer to patients. With appointment reminders through text messages, you can significantly reduce no-shows by up to 100%, with customizable and automated systems allowing for notifications to remind patients of their upcoming commitments. There’s no limit when it comes to technology, and having text messages can efficiently work to reach patients, and provide an avenue for them to reply within their own time. As a result, text messages are becoming increasingly commonplace, and are often the preferred communication method when it comes to healthcare and how the treatment is delivered. Taking advantage of this will allow you to optimize your workflow, and ensure that you are able to treat as many patients as resources allow.
If you decide to implement text messaging services into your clinic, it is important that they are HIPAA compliant, and adhere to security protocol laws and guidelines. Like anything online, you must take extra care to ensure that information is safeguarded against potential cybersecurity attacks and breaches, and within the healthcare sector, this is especially important. Text messaging services can deal with highly sensitive information, so it is important that this is protected within all business processes. This includes encrypting all mobile devices and servers, and obtaining consent from users concerning who has access to their mobile information, and whether they are content for the messages to be deleted after a certain period of time. There should be alternate policies in place, in the case that mobile devices are stolen or lost, as well as having the right physical data protection in place for private health information to only be accessible to those needing access. HIPAA compliance is essential to ensuring that there is a high level of control over patient data, and ensures that you have secure servers to store information locally on a virtual private network. Your patients will come to appreciate and love the level of care you implement within your services, so we highly recommend that before you incorporate text messaging services, you consider the HIPAA impact.
While medical appointment reminders can look different for each business, we have provided a text message sample for you to play around with. It contains the core components of what should be included in a reminder, and is broad enough for you to adapt and customize to suit your business needs.
Some elements that you should include for high-quality messages that emphasize high patient engagement, are the following:
An example of this includes,
Hi Lisa, this is your friendly reminder that you have an appointment with Carepatron Medical on 18-05-22 at 3:20 PM with our center. If you need to reschedule, please follow the link <insert link> or reply STOP to opt-out.
There are a multitude of factors to consider when composing text message reminders to patients, and despite the technology commonly being used as a casual practice, it is important to maintain a level of professionalism when texting. You should also keep in mind that you are dealing with sensitive patient information, and so it is important that you continue to develop secure business processes. To guide you in executing high-level etiquette within text communications, we have compiled some top tips:
Text messages are convenient, commonplace, and a great way to communicate with the people we care about. Because of their easy-to-use software, and the fact that most of us use mobiles consistently throughout the day, text messaging is a great avenue for healthcare practices to incorporate into their services to increase patient engagement. When formulated correctly, in a way that is both professional and HIPAA compliant, you can elevate the quality of your service by improving patient communication, as well as clinical outcomes. To reduce no-shows, and build and strengthen patient relationships, consider incorporating text messages into your services today!