Generally, H2015 is a face-to-face service. It may not be billable for attempts at contact, such as leaving a voicemail. There may be exceptions for specific services, such as overnight health and safety supports, as defined by state or payer policy.

HCPCS code H2015: Comprehensive Community Support Services, Per 15 Minutes
Better understand how to properly use and code HCPCS code H2015 with our short guide that enumerates the code's documentation and billing requirements.
Frequently asked questions
This can vary by payer. Some payers may not reimburse for H2015 services provided over the phone, while others may allow it in specific circumstances, particularly with the use of a telehealth modifier.
H2015 is part of a larger group of mental health and substance abuse services codes. Providers must be careful not to "up-code" or "unbundle" services, which involves billing for services that are already included in other, more comprehensive codes.
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